Turn Your Device into a Payment Terminal
VirtualMerchant Mobile gives you the ability to accept payments anywhere you go using your smartphone or tablet.
The application works with most Apple and Android mobile devices. You can easily key-enter payment information or choose to add a secure card reader to process swiped transactions. Customers simply sign the screen and an electronic receipt can be emailed or printed. And because it’s an extension of ConvergeSM, formerly VirtualMerchant, you have one source of information and support for all of your payment activity.
Get Started Today
Simply download the VirtualMerchant Mobile app from your mobile app store, configure it with your Converge, formerly VirtualMerchant, account information and start accepting payments. If you would like to purchase an affordable card reader, please contact your sales representative or fill out the online contact form. What are you waiting for? Get VirtualMerchant Mobile today and experience the freedom of being able to accept payments anytime, anywhere!
Why Go Mobile?
VirtualMerchant Mobile is for any size business needing to process transactions on the go. If you capture customer card data on the road and later key-enter it into Converge, VirtualMerchant, then VirtualMerchant Mobile will likely save you both time and money, while improving the sales experience for your customers. It can also be used at your location for payments during peak sales seasons, essentially creating a new payment terminal without the added expense. You can even capture and store Purchase Description, Invoice Number and Address details to provide detailed insights into payment activity.
Security at Your Fingertips
VirtualMerchant Mobile is an extension of Converge, formerly VirtualMerchant, so all payment data and receipt information is stored in a secure data center, and away from your business. The optional card reader features encryption technology, ensuring that your customers’ data is secured from the time of swipe to the time of approval. And you have the ability to control which mobile devices are approved to submit transactions by utilizing a Device Management tool.
Frequently Asked Questions
In addition to a merchant account, you will need to be set up with access to VirtualMerchant and have a supported mobile device. You can download the VirtualMerchant Mobile App, which is available for free through Apple’s iTunes Store or Google Play. Optional card readers can be purchased if you want to process card–swiped versus key-entered transactions.2. If I am currently using Converge, formerly VirtualMerchant, what do I need to do in order to gain access to VirtualMerchant Mobile?
If you are currently using Converge simply download the App and select the set up instructions link on the VirtualMerchant Mobile "VirtualMerchant" configuration screen. The VirtualMerchant Mobile User Guide will provide instructions to locate the user credentials and configure the mobile app. Alternatively, you can call 1-800-377-3962 for help with setup and configuration.3. Where can I find the VirtualMerchant Mobile User Guide?
You can access the VirtualMerchant Mobile Guide myvirtualmerchant.com/VirtualMerchant/download/mobileGuide2.0.pdf Or you can visit myvirtualmerchant.com and visit the Resources and Documentation section.4. I mainly use Converge in a mail order or telephone order environment but would like to accept payments in person on my smartphone when away from my office. Is there anything special I need to do?
You will want to discuss this with us so that we can assess your particular situation to determine if your Merchant Services and/or Converge account configurations need to be updated or changed to allow you to take advantage of card-present processing.5. Which types of mobile devices does VirtualMerchant Mobile work with?
At this time VirtualMerchant Mobile is supported on the following devices:
- Apple iPhoneTM,iPadTM & iPad MiniTM, iPod TouchTM with iOS 5.1 or later
- All mobile devices operating on AndroidTM version 2.3.3 or higher
We offer a variety of card readers. Please contact your sales representative or fill out the Contact Me form for pricing and to order card readers. Card readers are encrypted for security reasons, and therefore must be purchased through Elavon or an authorized reseller.7. What payment types are supported through VirtualMerchant Mobile?
VirtualMerchant Mobile supports credit card, cash, and signature debit ("check card") transactions.8. What transaction types are supported?
VirtualMerchant Mobile supports credit card Sale and Pre-Authorization as well as Gift Card activation, redemption and inquiry transactions. Additional transaction types, including voids and credits can be accessed by logging into Convergethrough any web enabled browser.9. Is the VirtualMerchant Mobile App secure?
Yes. Payment information is never stored on or accessible through the device. In addition, the App is password protected to prevent unauthorized access and all supported card readers encrypt the card data to ensure that cardholder information is protected and never at risk.10. Can I provide receipts for customer?
VirtualMerchant Mobile allows you to easily configure receipts to be emailed to your customers or printed at the time of sale. A record of the transaction is also accessible through the Converge user interface.11. Can I obtain the customer signature in the App?
Yes. You can capture your customer signature in the App. That signature is then stored with the transaction in Converge. Signature capture is allowed in card-present environments only at this time. When you are setting up Converge, please make sure you have your account configured correctly to take advantage of signature capture.12. Can I include a tip with a sale?
Yes you can now accept tips with VirtualMerchant Mobile at the time of authorization.13. What happens if a call is received during a transaction?
For security purposes, if a call is received during a transaction, the App will close and the user will be prompted to answer or decline the call. When the call ends, the App will prompt the user to reenter their password and reinitiate the transaction.14. Does the app support other languages?
Yes, VirtualMerchant Mobile has the ability to display and print in Spanish, French and English.